SUPPORT

Found a problem? Tell us.

Please include the app version, steps that led to the issue and a screenshot where possible.

EMAIL SUPPORT

Send a support email

Use this address for crashes, display problems, incorrect data, feature suggestions or commercial enquiries. Remove passwords, payment details and other sensitive information from screenshots.

BEFORE SENDING

Useful information

01App version and Windows version
02Steps immediately before the issue
03Screenshot or crash report number
04Whether the issue can be repeated

FREQUENT QUESTIONS

Common questions

Are the displayed ranges official forecasts?

No. They are visual simulations based on available public parameters and must not be used for evacuation or safety decisions.

Why is some data delayed?

Collection, review and publication schedules differ by agency, and network conditions can affect refreshes. Hazard Orbit shows the source and update time.

Why might Windows warn about the installer?

The current beta has not yet been code-signed. Verify the published SHA-256 checksum before installation.